Duplitech Privacy Policy

 

Privacy Policy

We take your privacy and security very seriously. We value our customers and appreciate your trust in us. As it regards to the Privacy and Intellectual Rights Policy, any usage of "we", "our" or "us" refers to the online production service provider, and "you", "your" or "the customer" refers to the end customer who produces and/or purchases products through the service.

 

Secure Online Shopping
Our secure server protects your credit card data using 128-bit encryption. It provides a completely safe way to submit confidential information via the Net. All order information you provide to us and all information contained in your "Account" is transmitted using SSL (Secure Socket Layer) encryption. SSL is a widely used coding system that lets your browser automatically encrypt or scramble data before you send it to us. Transactions will not be permitted if your browser does not accept SSL encryption. Only authorized personnel from our company or its partners can decode this information and such personnel will only do so in accordance with our Privacy Policy. In addition, to attempt to deter the theft of credit card numbers and other personal information residing in our system, we have installed secure "firewalls" and/or have implemented other security measures to help protect our systems against "hacker" break-ins. Additionally, all credit card numbers are encrypted in our system and cannot be read by our employees.

You can tell that your connection is secure when you have an unbroken key or closed lock at the bottom left corner of your browser. Also, the URL address window at the top of your browser will begin with "https" rather than "http" to indicate that you are using a secure server.

 

Privacy Policy
In order to set up an account, each customer is required to provide us with their name, phone number, email address and a password. Upon placing an order, customers are further required to provide additional personal information including an address, payment information (e.g. credit card number) and shipping information. This information is all used in the normal course of business to contact a customer to verify details about an order and send out the completed order. Additionally, upon placing orders, we will store contact, shipping and credit card information for future use. We do this to improve the customer experience.

We will not provide your name or account information to any third party, except those who need it to help us conduct normal daily business (such as providing a mailing address to a shipping carrier) or as stated below. Any content or graphics that you send us for production will only be used for that purpose and will never be made available to a third parties or used in any other way except as stated below. Only you will have access to your content and graphics, which will be safely stored in your password-protected account until destroyed. We reserve the rights to all graphics, content and masters that have not been used for production orders for more than three months.

We reserve the right to disclose account and personal information we reasonably feel is necessary to protect our systems or business or when we believe such disclosure is necessary to comply with the law, to cooperate with an investigation of activities claimed to be unlawful or to protect the rights or property of the company or others.

We may use "cookies" to enhance the customer experience on the website. A cookie is a small piece of data that is stored on the customer's computer. We may use cookies to identify non-personally identifiable information about the customer.

If the company goes through a business transaction, such as a merger or acquisition or a sale of a portion of its assets, customers' personal information will, in most instances, be part of the assets transferred. We will notify you of any changes to the privacy policy as a result of such transaction.

 

User Agreement
As our customer, you must represent and warrant that you own or have permission to use any copyrighted material that you may mail to us or place in your account for the purpose of creating CDs and DVDs, and that you will dispose of copies in accordance with the rights you hold and that your are complying with our policy on intellectual property.

We reserve the right to cancel the service or close accounts that have been inactive for an extended period. We may do so after sending out an email warning to the address associated with the account. We reserve the right to refuse business to any customer that does not comply with our standard terms of operation.

 

Email Communications Policy
We will send email communication to customers regarding orders and important announcements including, but not limited to, policy changes and content retention notices. Additionally, we will send out periodic emails about marketing promotions, new products and offers from our partners. Customers are able to unsubscribe from marketing communications from their Account Profile page or via physical mail.